Question 1

Will calls be answered in my company name?

Accepted Answer

Absolutely. We'll work with you to create a personalised greeting that makes us sound like we're sitting right in your office. Your clients won't realise we're not part of your in-house team.

Question 2

Who will be answering my calls?

Accepted Answer

All of your calls are answered by real, friendly (and professional) receptionists based right here in the UK. No call centres. Just a professional team who will learn your business and answer the phone as part of your team.

Question 3

How quickly will be calls be answered?

Accepted Answer

We will answer all your calls within 3 rings and sure your callers never feel ignored or get stuck in a queue.

Question 4

Who are we?

Accepted Answer

We are Janine, a dedicated team of professional call handlers based right here in the UK. We specialise in providing friendly, seamless call answering services tailored specifically for SMEs.
Think of us as a natural extension of your team; we’re here to ensure that your business remains responsive and professional, giving you the peace of mind to focus on your core work while we take care of your callers.

Question 5

What do we do?

Accepted Answer

We answer your calls just like your own team would, taking messages or forwarding calls to the right person. Messages are sent to you by email immediately.

Whether you’re in the office, with a client or on holiday, we handle your calls professionally and set realistic expectations for your customers. Before your holiday, we'll arrange a call with you to get instructions on how best to assist your customers while you’re away.

Question 6

Which plan is right for me?

Accepted Answer

The right plan depends on how many calls you get and where your business is headed. Reach out, and we’ll help you choose.

Question 7

How can I check my usage?

Accepted Answer

We provide regular usage reports so you can keep track. During your first week, you’ll receive daily reports, and after that, we’ll send them weekly on a Monday.

Question 8

Do you use overseas call centres?

Accepted Answer

No, Janine and all our staff are in the UK and always will be.

Question 9

What services are included with the monthly cost?

Accepted Answer

Monthly costs are based on how many calls you expect to receive each month. All packages include the same great benefits;

- Live Call Answering
- Customer Greeting
- Call Forwarding
- Message taking
- Appointment Booking

Question 10

Do you offer a free trial?

Accepted Answer

Yes, try Janine's services for free for 5 days. We'll monitor your call volumes during the trial and recommend the best package for your business.

Question 11

Why Should I Choose Janine to Answer my Customer Calls?

Accepted Answer

Great question! Here's the Janine difference:

- 100% UK receptionists: No overseas call centres
- Straightforward packages: No confusing tiers or hidden extras
- Personal touch: Our team sounds like your team (not like a call centre)
- Affordable and flexible: Premium quality without the bloated price tag
- Professional: We keep things friendly, warm, and human, while still getting the job done

Question 12

What if I want to cancel?

Accepted Answer

No problem, just give us a call. You can cancel completely or skip a month.

Question 13

I'm Expecting a Surge in Calls, Can I Upgrade my Plan?

Accepted Answer

Yes you can. If you've got a big marketing campaign planned or a popular event coming up, just let us know and you can upgrade to increase your call allowance. This way, you won't miss any calls.

FAQs

Frequently Asked Questions